Returns
Here's how you can return your Holzkern product:
You can return your Holzkern product up to 24 days after receiving it. (For all orders placed from 1 November, we have an extended return period until 31.01.2026.) Please make sure to send the product before this deadline.
(Products purchased in our physical stores can only be exchanged directly at the respective store.)
- Easily register the Return online via via our Service Portal and create your Return label
- Prepare your Return package: Unworn product in the original packaging (wooden boxes, case or bag)
- Stick the Return label on your package and send it our way
- As soon as the package is with us, the purchase amount will be refunded in the original payment method within 14 days max.
Is the return shipment free of charge for me?
When returning one or more products, the return shipment is only free of charge for Premium Club members.
Has my return shipment arrived yet?
Of course you want to know where your Holzkern product is right now. If you have initiated the return, you should have received a tracking number from the selected shipping company. You can use this to track where the parcel is currently located on the website*.
As soon as we have received and processed your return package, you will receive a notification by e-mail. Please note that the delivery date from the tracking and the date when your parcel is registered with us in the system may differ - processing can take up to 2 weeks.
*Please note: Parcels with our free DHL returns label are forwarded from the Aschheim distribution center to us in Vienna.
Further details
If you withdraw from the contract, we have to refund all payments we received from you (incl. the shipping costs for the cheapest standard delivery method) immediately and within 14 days at the latest. As our standard shipping method is free, no delivery costs will be refunded for a withdrawal.
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